Privacy Policy: Supercharged

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Official Website: https://www.wesupercharged.com/

Effective Date: December 15, 2025

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At Supercharged, we prioritise your data privacy. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Digital Personal Data Protection Act (DPDPA), 2023 and the Information Technology Act, 2000, along with applicable rules made thereunder.

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1. Data Fiduciary Details

• Official Name: Supercharged

• Website: https://www.wesupercharged.com/

• Contact Email: hello@wesupercharged.com

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2. Information We Collect

We act as the Data Fiduciary for the following categories of personal data collected directly from you:

• User Identity & Contact Data: Name, company name, company website, official email address, and contact number.

• WhatsApp Integration Data: WhatsApp Business Account ID, registered business WhatsApp number, and message logs processed through our platform solely to enable platform functionality.

• Usage Data: Information related to your interaction with the platform, such as login activity, feature usage, and pages viewed.

We do not intentionally collect any sensitive personal data unless required by law.

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3. Purpose of Processing (Legal Basis)

By using the Supercharged platform and providing consent during signup (for example, by clicking "I Agree"), you grant explicit consent for processing your personal data for the following purposes:

• Service Delivery: To create, activate, and manage your account and deliver platform features.

• Product Improvement: To analyze usage trends, improve performance, and enhance user experience.

• Communication: To send service-related communications such as system updates, alerts, and customer support responses.

Your data will not be processed for purposes that are incompatible with the above without obtaining fresh consent.

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4. WhatsApp Data Handling

• WhatsApp messages and logs are processed only to provide platform functionality and related support services.

• Supercharged does not read, monitor, or analyse message content except where strictly required for troubleshooting, compliance, or customer-requested support.

• WhatsApp data is not used for advertising or marketing purposes.

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5. Third-Party Disclosures & Payments

Supercharged does not sell, trade, or rent personal data to third parties for marketing or advertising.

• Service Providers: We may share limited data with essential service providers (such as cloud hosting or infrastructure providers) who are contractually obligated to maintain confidentiality and apply appropriate security safeguards.

• Payments: We currently do not process online payments. Payments are handled offline via bank transfer or invoice. We record only necessary transaction details for accounting, compliance, and audit purposes.

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6. Data Security Safeguards

We implement reasonable technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or loss. These measures include access controls, secure infrastructure, and industry-standard security practices appropriate to the nature of the data processed.

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7. Cross-Border Data Transfers

Your personal data may be stored or processed on servers located in India or outside India. Any such processing is carried out in compliance with applicable Indian laws, including the DPDPA, 2023, and subject to appropriate safeguards.

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8. Your Rights as a Data Principal

Under the DPDPA, 2023, you have the following rights:

• Right to Access: Request a summary of the personal data we hold about you.

• Right to Correction or Erasure: Request correction, updating, or deletion of your personal data.

• Right to Withdraw Consent: Withdraw consent for future data processing by discontinuing use of the platform.

• Right to Nominate: Nominate an individual to exercise your rights in the event of death or incapacity.

Requests may be made by contacting us at the email address listed below.

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9. Data Retention & Deletion Policy

If you choose to close your account and request erasure, Supercharged will delete your personal data and WhatsApp logs from active systems within 60 days, unless retention is required to comply with applicable laws (such as taxation, accounting, or legal obligations).

 

10. Children’s Privacy

The Supercharged platform is not intended for use by individuals under the age of 18 years, and we do not knowingly collect personal data from minors.

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11. Grievance Redressal Officer

In accordance with Indian law, privacy-related grievances or concerns may be addressed to our designated Grievance Officer:

• Name: Soham Nachane

• Designation: Grievance Officer

• Email: soham@wesupercharged.com

 

All grievance-related communication should be initiated electronically via email. We will endeavour to resolve concerns in a timely and lawful manner.

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This Privacy Policy may be updated periodically. Continued use of the platform after updates constitutes acceptance of the revised terms and conditions.